SMG - Service Management Group

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.

Our Vision
As an experience management (XM) leader, we aspire to make human experiences the heart of every business. To realize that vision, we strive to create an inspiring work environment that improves the lives of our employees.

Our Team
Our technology team is comprised of problem-solving technologists in software engineering, cloud architecture, and data services who develop the technology and tools our clients use, maintain best-in-class data systems, and push cutting-edge innovations that scale our technologies for the future. Our associates are passionate, committed to continuous improvement, and continually look for opportunities to make a difference.

Diversity, equity, and inclusion
We firmly believe all benefit when everyone is heard, recognized, and valued. Our commitment to diversity, equity, and inclusion fundamentally shapes and influences how we operate as a company—from recruiting + hiring practices to ongoing training initiatives, interpersonal communications, and everything in between.

We embrace our collective differences and value how they enhance SMG’s ability to achieve its overall mission. Our workplace policies and practices support the cultural tone of inclusion and respect for all employees, partners, and suppliers—enhancing the work we do for our clients and fueling our success.