Onepilot

Onepilot makes outsourcing customer care simple and flexible. E-merchants use Onepilot to fire up their sales by providing a 100% human, instant and 24/7 answer to their end-users. Powered with Onepilot tech, our agents turn into support agents and efficiently solve our client’s end users tickets, across all channels. Multi-channel. Offices in Paris and London. 250+ customers, founded in 2021.

At Onepilot, we’re redefining Customer Support Outsourcing by blending cutting-edge AI, seamless tech integrations, and real human expertise.

Our proprietary customer support operating system enables our 2,000+ agents workforce to deliver exceptional quality at unmatched cost, integrating effortlessly with any back-office or ticketing tool.

By combining manual ticket resolution with automated annotation, we continuously improve AI models tailored to each client, ensuring efficiency, adaptability, and outstanding customer experience.

Trusted by 300+ companies across multiple industries such as E-commerce, Mobility, Finance, Insurance, Travel, Telco, and Utilities. They delegate all or parts of their customer support, sales & retention, and trust & safety challenges to us.

Onepilot sets the new standard for smart, scalable, tech-powered, and human-centric experience – and we thrive daily to build a great place for our team, as the way we work matters just as much as our final target.

Numerous opportunities are opening up every week and the prospects for development are significant 🚀

The missions within Onepilot are multiple: from account management to sales through product, you will be evolving in a stimulating, fast-paced environment.