Hugo

Hugo is a Future-of-Work company. We are building Africa’s first, remote-work, business process outsourcing (BPO) company—that assembles and manages high-performance remote support and data operations teams for some of the world’s largest technology and media companies.

At Hugo, people are our greatest assets, and better outcomes are our supreme focus. This is why we build and manage high-performance remote client support teams in black communities that deliver a more nuanced approach and less bias to customer support, marketplace operations, and content moderation.

We see every interaction as an opportunity to deliver excellence and are uncompromising in our commitment to do good work. That’s what we’re known for and what we’ve spent 10,000 hours perfecting.

Headquartered in Chicago, with an active workforce of 1200+ university-educated, tech-savvy operators strategically distributed across Lagos, Nairobi, Dakar, and Cape Verde, Hugo delivers a nuanced approach to omnichannel customer support, eCommerce marketplace operations, and data annotation.
Over the last 30 years, the BPO industry has consistently generated ~ US$430 billion worth of income and employment opportunities, globally, but with fewer than 2% of these opportunities reaching global black communities. Hugo exists to change this.

Hugo helps global enterprises deliver more inclusive outcomes at scale while working tirelessly to equip young Africans and black communities with the skills necessary to build meaningful careers in this global economy.  

As a culture, we’re Silicon Valley meets ECOWAS — english et en français. We’re smart, dynamic, and ambitious. And we’re on a mission to win for our clients and for our people.