Expertflow

Expertflow builds software for contact centers - Cisco UCCE, UCCX or PCCE, or Freeswitch/ FusionPBX. We provide CTI integration with Oracle Siebel or Oracle Service Cloud, Microsoft Dynamics, Salesforce, SAP Interaction Center and ServiceNow, adding multimedia collaboration channels and media routing such as Chat over any chat channel (SMS, Whatsapp, Viber, Facebook Messenger), as well as multimedia outbound campaigns.

We also provide solutions callcenter supervisors, tools to plan, track & score customer interactions, finesse gadgets, reporting solutions and wallboards.

Expertflow provides an intensive learning environment - some describe it like drinking from a fire-hose. Having worked a couple of years at Expertflow will be an excellent stepping stone and provide you credentials that will prove valuable in your future career.

We're well known in the ICT industry throughout EMEAR, and our alumni have moved on to companies such as Cisco, and to jobs in Europe. Most decide to stay because very few companies can match the intensity of learning, exposure to cultures, clients, technologies in one place. We believe we're in a privileged role in that we assume the most challenging tasks in customer care projects, and even as a fresh graduate, you will quickly be interacting at a CXO level.

We have a passion for developing software used in customer care/ callcenters. With nine offices, we work across functions, cultures, languages, and countries in every role on a daily basis. We're an equal opportunity employer - all that counts is talent and hard work, not race, religion, sexual orientation, gender or age.


Culture

We aim to improve products and services that we provide to our clients through many daily improvements and series of small steps. We aim for long-term success and improvements, not braggadicious short-term gains.

ExpertFlow has a flat hierarchal structure and value and expects your input. Each one of us is expected to lead the company and take ownership in his domain. The role of management is to provide you with tools and coaching that you need to execute your job, and they are primarily here to serve you and not vice-versa. We encourage initiative and persons that challenge assumptions. We fail and learn rapidly. If you don't risk failing, you probably don't learn either.

We work across functions, cultures, languages, and countries in every role on a daily basis. We know that there is not a one-size-fits-all in interacting with other cultures.

We're an equal opportunity employer - all that counts is talent and hard work, not race, religion, sexual orientation, gender or age.