Crescendo

Crescendo is the only AI-powered CX solution that blends outsourcing and technology for guaranteed outcomes every time. Crescendo is the world’s first all included service of smart AI technology and skilled CX experts coming together to increase customer engagement and decrease costs.

Crescendo was hatched at General Catalyst by Anand Chandrasekaran and co-founders Andy Lee, Matt Price, and Dr. Slava Zhakov to disrupt the customer service industry by building vertically integrated contact centers powered by AI.By aligning economic factors such as automation efficiency and human expertise, Crescendo transforms traditional cost-center models into AI-driven hubs of innovation. This approach not only automates repetitive tasks but also enhances customer interactions and improves the quality of work for service agents, setting a new standard for the industry.

There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation.

We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world. 

Crescendo is our vision for finally changing what’s held us back before. 

We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider.  With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience.

That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before.

And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX.