5CA

5CA is a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

5CA was founded on a simple idea: bringing people and technology together to enable a people-first approach to customer service.
We aim to support our clients and agents to deliver a superior, personalized customer experience, regardless of where you—and your customers—are based.

We offer outsourced customer service that spans 28 languages and 78 countries and data-driven solutions that assist our clients in monitoring and improving their services.

5CA is a COPC-certified company for WFM processes, providing exceptional customer experience internationally per the COPC Customer Experience (CX) Standard. We work consistently to improve and ensure our clients a cost-orientated and quality-based experience.


Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds, and champion diversity and inclusion in all that we do.