Are There Remote Customer Service Jobs in Kenya?

For anybody wondering whether there are remote customer service jobs in Kenya, the answer is a resounding yes. As more global companies shift to remote operations and outsource customer support, professionals are increasingly being hired to work from home.

These roles allow Kenyans and others to work for both local and international companies using just a laptop, stable internet, and the relevant skills. Remote customer service jobs are especially popular because they often require fewer technical qualifications compared to many other remote roles.

This article explores the types of remote customer service jobs available in Kenya, the skills required, companies that are hiring, where to find these opportunities and tips for getting hired.

Types of Remote Customer Service Jobs in Kenya

There’s a wide variety of work-from-home jobs in Kenya in the customer service industry. Some of the most common include:

• Call centre agents: Handle inbound or outbound calls, answer customer queries, and resolve complaints.
• Live chat support agents: Respond to customer inquiries via live chat on websites or apps.
• Email support specialists: Manage customer emails, troubleshoot issues, and provide solutions remotely.
• Social media support: Engage with customers on platforms like Facebook, Twitter, and Instagram, addressing concerns and inquiries.
• Technical support representatives: Assist customers with software, apps, or hardware issues, often requiring some technical knowledge.

Skills Required for Remote Customer Service Jobs

To get and succeed in remote customer service jobs in Kenya, you’ll need a combination of technical and soft skills, such as:

Excellent communication skills: Clear writing and speaking abilities are crucial for helping customers effectively.

Language skills: English is often required, and knowledge of other languages can be an added advantage.

Tech savviness: Familiarity with customer service software, email platforms, and basic troubleshooting, among others.

Problem-solving ability: You must be able to troubleshoot and resolve issues quickly.

Emotional intelligence: Understanding customer emotions, responding appropriately, and de-escalating tense situations without conflict.

Patience and empathy: Handling frustrated customers calmly is essential.

Time management: Working remotely requires discipline and the ability to meet deadlines without direct supervision.

Time zone readiness: Willingness to work shifts aligned with international time zones, including evenings or weekends.

Attention to detail: Accurately documenting customer interactions and following company procedures matters in remote roles.

Adaptability: Willingness to learn new tools, processes, and products as companies scale or change systems.

Companies Hiring Remote Customer Service Agents in Kenya

Many international and local companies are increasingly hiring talent in Kenya for online customer support jobs. Some examples include:

• Local and regional companies: Kenyan-based fintech startups, e-commerce platforms, and telecom-related businesses are some examples of organisations that often hire remote customer service agents.
• International outsourcing companies: Global outsourcing firms hire customer service agents from Kenya to serve clients in Europe, the US, and other regions.
• Remote-first companies: Some international Software as a service (SaaS) and e-commerce companies operate fully remotely and hire customer support staff from Africa.
• Online marketplaces: Freelance platforms also offer short-term and long-term customer service contracts for professionals in Kenya.

Where to Find Remote Customer Service Jobs in Kenya

Finding work-from-home jobs in Kenya requires a mix of online research and strategic applications. Some platforms include:

Remote-only job platforms: Platforms like Remote4Africa regularly share verified remote customer service jobs suitable for applicants in Kenya.

General job boards: General job boards also advertise onsite, remote and hybrid customer service roles. Using keywords like remote, remote customer service, or online customer support jobs can help searchers quickly find suitable roles in such platforms.

Company career pages: Many companies advertise remote customer service roles directly on their websites.

LinkedIn and other professional networks: Recruiters often post remote customer support jobs on LinkedIn. Optimising your profile improves visibility.

Freelance platforms: Websites like Freelancer list customer support gigs that can lead to long-term work.

Tips for Getting Hired

Securing a remote customer service job in Kenya can be competitive, but these tips can give you an edge:

• Have an online presence: A professional LinkedIn profile and clear work history increase trust with employers.
• Start freelancing: Gain experience by taking small projects on platforms like freelancer.com.
• Tailor your resume: Highlight relevant customer service experience and remote work skills. Check out this post for info on how to write a great customer service resume.
• Avoid job scams: Stay away from sites that post unverified jobs or ask for upfront fees to process applications. Always verify companies before sharing personal information.
• Practice common interview questions: Prepare answers for various customer service interview questions, which may include coping with difficult customers, working remotely, and managing time, among others.

Conclusion

Remote customer service jobs are widely available in Kenya and continue to grow as companies expand their remote teams. With the right skills, reliable internet, and a focused job search approach, it is possible to secure stable work-from-home opportunities in Kenya from within the country or any other part of the world.